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Our Process

Crafting The Perfect Handmade Mug For Your Entrepreneur Journey

Our mugs are intentionally simple. The process behind them is anything but. Each mug goes through a careful, hands-on process so no two mugs are ever exactly the same.
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Frequently Asked Questions

Can I change the contents of my order?

Alterations to your order are possible within 24 hours of placement. Please reach out to our customer support team at support@onwardartifact.com for prompt assistance.

How long will my order take to ship?

Typically, orders are processed and shipped within 5-8 business days. However, delivery times can vary based on your location and the specific item ordered. You will receive a shipping confirmation with tracking details once your order has been dispatched.

What if my order arrives damaged?

If your order arrives damaged, please contact our customer service team at support@onwardartifact.com with your order number within 48hrs and we'll ship out a new item.